Product Analyst RM Technology

August 26, 2025

Other Jobs To Apply

About the position

Responsibilities

Develop and maintain Business Requirement Documents (BRDs), documenting high-level business needs and expected outcomes.
Conduct deep dive triage and resolve ServiceNow incidents promptly, document findings, identify root causes, and collaborate with the RI/IX team to drive resolution.
Review product release notes, create test scenarios, and facilitate matrix partner User Acceptance Testing (UAT) activities.
Manage defects across all environments, ensuring resolution, testing, and deployment readiness.
Partner with Product Managers, Sr. Product Analysts, Business SMEs, and Engineering teams to align on business needs, testing results, defect resolutions, and approvals.
Identify and resolve delays, discrepancies, and product defects.
Prepare and distribute status updates, progress reports, and defect tracking insights to relevant stakeholders.
Work closely with business Subject Matter Experts (SMEs) to maintain knowledge of policies, procedures, and workflows.
Explore opportunities for process enhancements, automation strategies, and emerging technologies to drive efficiency and scalability.
Assist with research projects, documentation updates, and other assigned duties supporting the Crewmember Technology team.

Requirements

High School Diploma or General Education Development (GED) Diploma.
One (1) year of analytical experience.
One (1) year of testing or incident management work experience with technical troubleshooting and problem-solving skills.
One (1) year of Sabre experience working in Interact and investigating Passenger Name Records (PNRs).
Candidates must demonstrate Sabre Passenger Name Record (PNR) output interpretation knowledge and skills via a work sample assessment.
Must be able to summarize and articulate findings with precision.
Ability to rapidly resolve issues and recognize when escalation is necessary.
Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Power Point, SharePoint, Word and Visio.
Must be able to work under pressure and meet deadlines.
Ability to multi-task.
Customer-focused.
Strong sense of urgency and attention to detail.
Available for overnight travel (10%).
Must pass a pre-employment drug test.
Must be legally eligible to work in the country in which the position is located.
Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Nice-to-haves

Bachelor's degree in a related field or equivalent experience.
Strong proficiency in cloud-based database technologies, with experience in Snowflake or Azure SQL Database for data management and querying.
Two (2) years of Sabre experience working in Interact and investigating PNRs.
One (1) year of experience in Revenue Management, Pricing, or GDS (Global Distribution Systems), Interline and Codeshare support.
One (1) year of testing or incident management work experience with technical troubleshooting and problem-solving skills with Sabre (or other airline PSS), Interact, ATPCO, GDS.
Knowledge of technology fundamentals and concepts (Microsoft technologies preferred).
Knowledge of Technology disciplines and interdependencies working knowledge of HTML, CSS and other web programming languages.
Previous experience in the airline or call center industry.

Benefits

Access to healthcare benefits.
401(k) plan and company match.
Crewmember stock purchase plan.
Short-term and long-term disability coverage.
Basic life insurance.
Free space available travel on JetBlue.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...