Customer Service Supervisor ( CSS ) / Human Resources ( HR ) - Full-time

August 26, 2025

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h2Our Company/h2 pAll Ways Caring HomeCare/p p/p h2Overview/h2 pThe Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance./p p /p pstrongemPlease note: This position is based on-site in Knoxville, TN, with a schedule of Monday-Friday, 8:00 AM to 5:00 PM. Remote work is not available for this role./em/strong/p h2External Job Description/h2 ul liUnderstands and ensures adherence to the agreed plan of care for each client in your caseload/li liFacilitates communication and serving as a liason between the client’s circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies/li liMonitors and escalates changes in client’s plan of care, services or condition/li liEnsures proper documentation and record-keeping for agency payers/li liCoordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment/li liProvides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service /li liProvides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance/li liProcesses and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified/li liCoordinates or supports new hire on-boarding as well as employee exit meetings/li liAssists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS/li liCoordinates Personnel Action Forms (PAF) for assigned service site(s)/li liEnsures compliance with federal, state, and local employment laws and regulations/li liMonitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker/li liOther duties as assigned/li /ul h2Qualifications/h2 ul liHigh school diploma or GED; some college coursework or Associates degree preferred/li liTwo or more years of community service, client service or staffing experience/li liTwo or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT) /li liOne to two years of Human Resources with high volume recruiting experience preferred/li liOne to two years in a supervisory role preferred/li liPrior experience delivering services to the elderly, disabled, or developmentally disabled preferred/li liAbility to make decisions quickly, and manage confidential information/li liExcellent customer service skills and experience working with the public in a friendly and professional manner/li liGeneral knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services/li liMinimal travel may be required/li /ul h2About our Line of Business/h2 pAll Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn./p h2Additional Job Information/h2 pemstrongPlease note: This is an on-site position based in Knoxville, TN. Remote work is not available. The schedule is Monday-Friday, 8:00 AM-5:00 PM./strong/em/p h2Salary Range/h2USD $18.00 - $20.00 / Hour

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