Sales and Customer Service Team Member

September 1, 2025

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Our Braintree-based team is expanding — and we’re looking for confident communicators who know how to close a sale to fill a full-time Sales and Customer Service Team Member position. As a Sales and Customer Service Team Member, you’ll represent top-tier telecom clients in a residential sales setting, helping customers get connected while earning commission for every sale you make. If you're goal-oriented and ready to take control of your income, this is the role for you. As a Sales and Customer Service Team Member, you’ll be the face of our client’s brand, assisting customers with product information, resolving questions, and guiding them through the sales process. If you enjoy working with people and thrive in a goal-driven environment, we’d love to hear from you. Role Requirements for a Sales and Customer Service Team Member: <ul><li>Conduct face-to-face outreach to residential prospects within assigned territories</li><li>Present service offerings in a clear and compelling manner</li><li>Assist customers in selecting appropriate packages based on their needs</li><li>Complete accurate customer enrollments using digital platforms</li><li>Meet or exceed daily and weekly sales goals</li><li>Represent our clients professionally and uphold brand standards</li><li>Participate in ongoing sales training and team development </li></ul>Qualities That Set You Apart as a Sales and Customer Service Team Member: <ul><li>Possess a natural ability to connect with people directly, making them feel heard and valued</li><li>Compassionate listener, always aiming to understand and resolve issues with genuine empathy</li><li>Proactive problem-solver, turning customer challenges into opportunities for positive experiences</li><li>Learn new product information quickly and are eager to become a subject matter expert.</li><li>Maintain a calm and professional demeanor, even in demanding situations, always focusing on solutions</li><li>Detail-oriented, ensuring accuracy and thoroughness in every customer interaction and transaction</li><li>Genuine passion for both achieving goals and providing exceptional support </li></ul>Get rewarded for what you're worth—this is a commission-only role with unlimited earning potential. High performers consistently exceed the averages listed. Powered by JazzHR

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...