Front Desk Supervisor - AC Hotel Cleveland Circle

September 1, 2025

Other Jobs To Apply

No other job posts for this day.

About the position

Responsibilities

Assist in the management of the day-to-day operations of the Front Office to ensure adherence to Colwen Hotels and brand standards.
Assist in the interviewing and performance supervision of Front Office Associates.
Process check-in and check-out, verify billing, create reservations, and process special requests.
Demonstrate knowledge of hotel property and local attractions to assist guests as needed.
Establish and maintain open collaborative relationships with direct reports and management throughout the hotel.
Ensure that all complaints regarding service and/or accommodations are investigated and resolved in a timely manner.
Ensure all associates adhere to credit and handling policies; analyze variances and maintain a close watch on the daily house count.
Monitor budgets and payroll records and review financial transactions to ensure appropriateness.
Conduct ongoing analysis of processes for continuous improvement/efficiency.
Coach and support Front Office Team to effectively manage occupancy, guest service, and controllable expenses.
Identify service issues and trends and facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results.
Balance cost controls with exceptional guest service and associate satisfaction.
Maintain strict key controls and safety and security standards.
Ensure compliance with Colwen Hotels policies and procedures and Federal & State Labor laws.
Perform other duties, as assigned, to meet business needs.

Requirements

Two-year college degree or equivalent hospitality experience
Previous brand experience highly desirable
Strong leader of people
Superior interpersonal and customer service skills
Reliable with the ability to multi-task and work under pressure
Excellent verbal and written communication skills
Intermediate to advanced computer skills
Familiar with common computer software programs
Must be willing to work varied hours including nights, weekends, and holidays

Benefits

Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee Assistance Program
401K Plan - Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family
Exclusive Associate Discounts - Travel, Entertainment, & Retail
Training and Development Programs
Career Advancement Opportunities

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...