Company Mission and Philosophy:

Hoskinson Health & Wellness Clinic is owned by physicians who have teamed together to help end discrepancies they have seen for decades in the healthcare space. Our mission is to help patients truly live better, healthier lives by providing comprehensive care through a variety of specialists and support services. HH&WC has an integrated regenerative & longevity philosophy that functions hand-in-hand with treatment planning, preventive care, and team collaboration on patient cases. We believe that patients are more than their diagnoses and deserve access to the best education and resources we can provide. To ensure this mission is met, we focus on integrating highly effective technology, encourage collaboration among the team, and take lower patient volumes to allow patients more time with our staff.

Job Summary: The Call Center Representative performs a variety of duties. Serves as the first point of contact for patients and will play a crucial role in ensuring our patients receive the highest level of care and support.

Duties/ Responsibilities:

• Deliver outstanding customer service to patients through inbound and outbound calls, addressing their inquiries, concerns, and requests in a professional and empathetic manner.
• Assist patients in scheduling appointments with healthcare providers, ensuring accuracy and efficiency in booking appointments based on availability and patient preferences.
• Educate patients on clinic procedures, services offered, insurance coverage, and any necessary pre-appointment instructions to ensure a smooth and seamless experience.
• Listen attentively to patient concerns and proactively work to resolve issues, escalating complex matters to appropriate personnel when necessary to ensure prompt resolution.
• Accurately input patient information, appointment details, and interactions into the clinic's database system, maintaining thorough and organized records for future reference.
• Conduct follow-up calls with patients to gather feedback on their experience, address any outstanding concerns, and ensure patient satisfaction with the services received.
• Collaborate effectively with other members of the clinic staff, including healthcare providers, administrative personnel, and other support staff, to coordinate patient care and support efforts.
• Ensure compliance with all relevant healthcare regulations, patient privacy laws (HIPAA), and clinic policies and procedures in handling patient information and interactions.
• Other duties as assigned.

Education/Certifications/Licenses

• High school diploma or equivalent.
• CMA certification through an accredited certified medical assistant program preferred

Experience

• 3 + years of medical assistant experience preferred
• Call center experience is a plus.

Required Skills/Abilities

• Physical, sensory, and cognitive abilities sufficient to perform essential functions.
• Good interpersonal and written and verbal communication skills.
• Proficiency in using electronic health record (EHR) systems and other healthcare software.
• Knowledge of insurance verification and medical billing processes.
• Understanding of patient privacy laws, such as HIPAA.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced, high-stress environment.

Benefits:

• Health Insurance: The company covers 100% of health insurance premiums, including medical, dental, vision, STD, LTD, and Life Insurance coverage.

• Supplemental Insurance: Employees have voluntary access to additional policies such as hospital, cancer coverage, accident insurance, and voluntary life through a supplemental provider.
• Retirement Benefits: Enjoy a generous retirement plan with a competitive company match—no waiting period required!
• PTO: Benefit from generous PTO policy.

• Professional Development: Hosbrew supports the professional growth of all employees by offering assistance for continuing or additional education with HR approval

The Clinic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Clinic is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at 307-387-9850.